Return policy

Thank you for choosing Mhkshopmotfy, your one-stop online destination for a wide range of clothing, including clothes, pants, shoes, and underwear. We strive to ensure your complete satisfaction with every purchase. If, for any reason, you're not entirely happy with your order, please review our refund policy below.

1. Eligibility for Returns

You can return eligible items within 180 days from the date of delivery. To be eligible for a refund, the items must meet the following criteria:

  • Unworn and Unwashed: The clothing should not have been worn, and there should be no signs of washing or use. This ensures that the items can be resold in the same condition as received.
  • Original Tags Attached: All original tags, labels, and packaging must be intact. The tags provide essential information about the product, and their presence helps us identify and process the return accurately.
  • Underwear: For hygiene reasons, underwear can only be returned if it is unopened and in its original sealed packaging.

2. Initiating a Return

To start the return process, please follow these steps:

  • Log in to your account on our website and navigate to the "Returns" section. Fill out the return request form, providing details such as your order number, the items you wish to return, and the reason for the return.
  • Alternatively, you can contact our customer service team at [email protected]. Our representatives will guide you through the return process and provide you with a return authorization number.

3. Return Shipping

  • You are responsible for arranging and paying for the return shipping costs, unless the return is due to our error (e.g., incorrect item shipped, defective product). In such cases, we will provide you with a prepaid return shipping label.
  • We recommend using a trackable shipping method to ensure that your return reaches us safely. Please keep the shipping receipt as proof of shipment.

4. Inspection and Refund Processing

Once we receive your returned items, our team will inspect them to ensure they meet the eligibility criteria. If the items pass the inspection, we will process your refund within 5 - 10 business days. The refund will be issued to the original payment method used for the purchase. For example, if you paid with a credit card, the refund will be credited back to your card account.

Please note that the time it takes for the refund to appear in your account may vary depending on your financial institution's processing times.

If you have any questions or concerns about our refund policy or the return process, please don't hesitate to contact our customer service team. We're here to assist you and ensure your shopping experience with us is as pleasant as possible.