Customer Service Policy

1. Order Assistance

• Order Placement: If you need help placing an order, our customer service team can guide you through the process. We can assist with choosing the right size, color, or style, and answer any questions about product features.
• Order Tracking: Once you've placed an order, you can track its progress through your account on our website. If you have any difficulties or need more detailed information, our team can provide you with the latest updates on the status of your shipment.
• Order Changes and Cancellations: If you need to make changes to your order, such as modifying the shipping address or canceling an item, contact us as soon as possible. We'll do our best to accommodate your request, depending on the stage of order processing.

2. Returns and Exchanges

• Return Policy: We offer a flexible return policy. You can return eligible items within 180 days of receiving your order. The items must be in their original condition, unworn, unwashed, and with all tags attached. Underwear can only be returned if it is unopened and in its original sealed packaging.
• Exchange Policy: If you wish to exchange an item, contact our customer service team. We'll assist you with the exchange process, subject to product availability.
• Refund Process: Once we receive and inspect the returned items, we'll process your refund within 5-10 business days. The refund will be issued to the original payment method used for the purchase.

3. Product Information and Recommendations

4. Complaint Resolution